Privacy and Data Policy

Welcome to the privacy policy for Gala Spins. This page explains how we collect, use and protect your personal information when you create an account, play games or use any of our services. We take user privacy seriously and aim to provide clear, practical information about the data we hold and your choices.

Types of data we collect

Personal data

When you register an account we collect personal information such as your name, date of birth, postal address, email address and contact telephone number. We may also collect identity documents where required to verify age and identity as part of our responsible-gambling checks.

Technical data

We collect device and connection information including IP address, browser type, operating system, device identifiers and location data. This helps us secure accounts, optimise the site for mobile and desktop use, and detect suspicious activity.

Transactional data

Transactional information includes your deposit and withdrawal history, game activity, bet and stake records, and any correspondence about transactions. We keep a record of payment method details as necessary to process payments and comply with financial controls.

How we use your information

We use data to create and manage your account, process payments, run identity checks, provide customer support and monitor play for safer-gambling purposes. Data also helps us detect and prevent fraud, comply with legal obligations and improve our services. Where required, we may use anonymised information for reporting and analysis.

Data protection practices

We protect personal information using industry-standard safeguards including access controls, regular security testing and encryption - for example 256-bit SSL when personal or payment details are transmitted. Access to data is limited to authorised staff and third parties who need the information to deliver services.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, maintain sessions, measure site performance and show relevant content. You can manage cookie settings through your browser. Third-party analytics and advertising partners may also place cookies on your device in line with their own policies.

User rights

You have the right to access, correct or request deletion of your personal data, subject to legal and regulatory requirements. You may also object to or restrict processing in certain situations and request a copy of your personal data in a commonly used format.

Access, correction and deletion of data

To access, update or delete your information, log in to your account and use the privacy settings, or contact our support via the help centre. We will respond to verified requests and explain any instances where we must retain data to meet legal or regulatory obligations.

Information sharing and third parties

We may share information with payment processors, identity verification services, fraud prevention agencies and other service providers who act on our behalf. We also share data where required by law or to protect our rights. Any third party receiving data is required to keep it secure and use it only for the agreed purpose.

Updates to this policy

We may update this policy from time to time. Significant changes will be notified on our website and the policy will show the date of last revision. For clarity or further information about how GalaSpins handles personal data, please contact our support team via the site help centre.