Responsible Gambling Policy

At Gala Spins we take responsible gambling seriously. We want every player to enjoy controlled, safe play, so we provide clear tools and guidance to help you manage activity, protect your account and step away when needed. Our approach is practical, supportive and focused on player safety.

Player protection principles

We base our safer-gambling work on prevention, early intervention and support. That means we monitor account activity for signs of harm, verify identity to keep under-18s off the site, and make it straightforward to set limits or pause play. We treat player wellbeing as a priority and act quickly where concerns are raised.

Activity-control tools

Our site offers a range of controls you can use at any time. These tools are easy to access from your account settings and are designed to let you tailor how you play.

Deposit limits

You can set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be increased or decreased from your profile, but increases may be subject to a short cooling-off period for your protection.

Loss limits

Loss limits help you cap how much you can lose over a set period. These are separate from deposit limits and are intended to keep losses within a level you are comfortable with.

Time limits and session reminders

Use session timers and time-out options to manage how long you play. Session reminders prompt you after a set amount of time, while short account breaks let you pause activity for hours or days without permanently closing your account.

Self-exclusion

If you need a longer break, self-exclusion is available. You can self-exclude from the site for a period that suits you; during exclusion your account will be closed to play and access to marketing will be limited. If you decide to return after self-exclusion, there will be a reactivation process to help you do so safely.

Recognising signs of problematic behaviour

Be aware of changes such as spending more than planned, chasing losses, neglecting responsibilities or feeling distressed by gambling. If you or someone you know shows these signs, it is important to act early and use the tools available.

Tips for staying in control

Set clear budgets, use deposit and loss limits, take regular breaks and avoid gambling when stressed or under the influence. Talk openly with someone you trust about your play and keep records of spending to stay accountable.

Professional help and support organisations

If you need further support, consider registering with national services such as GamStop, or contacting advisory organisations like GamCare and BeGambleAware. You can also speak to our support team via the Help section in your account for guidance on limits, self-exclusion and safer-play options. At GalaSpins we are here to help you take the right steps for your wellbeing.