Contact Our Support Specialists
Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. If you need assistance verifying your ID, checking a withdrawal, reporting a fault or just asking about promotions, contact us by email, phone or live chat. We aim to respond courteously and efficiently and can signpost authorised safer-gambling organisations if you need extra support or a temporary break from play.
| Department | Contact |
|---|---|
| Customer support | [email protected] Live chat available; email for account and technical issues. Response time usually within 24 hours. |
| General enquiries | [email protected] Company enquiries and feedback. |
| Affiliate enquiries | [email protected] Partner programmes and applications. |
| Phone | +44 20 7946 0823 UK line, standard call rates apply. |
| Working hours | Mon-Fri, 09:00-18:00 Closed on public holidays. |
Email Assistance
Email is our preferred contact method for detailed requests, account issues or when you need to send documents. Please use [email protected] and include a clear subject line, your account name and up-to-date contact details. Providing concise information and correct attachments helps us resolve queries faster and avoids unnecessary delays.
Send Us a Message
Response Time
Got a question? Our support team aims to respond to most enquiries within one business day. Simple requests are usually handled faster; complex issues that need account checks or third-party input may take longer depending on their nature. If you need urgent help, include relevant details in your message and we will prioritise where possible.
Feedback
We welcome your feedback, suggestions and ideas to improve the website. Please tell us about any issues, features you’d like to see or ways we can make the experience smoother. All submissions are reviewed carefully by our team and used to improve the service and user experience. Your input helps shape the site and makes play better for everyone.