User Terms and Conditions
These Terms and Conditions set out the rules that apply to use of the online casino services provided by Gala Spins and explain the legal relationship between us and our customers. We ask you to read them carefully because they describe your account responsibilities, eligibility, acceptable platform use, how promotions operate, and how deposits and withdrawals are handled. By using our site you accept these terms and any updates we publish.
Account responsibilities
You are responsible for maintaining the confidentiality of your account details and for any activity that occurs under your account. Keep your password secure and notify us immediately if you suspect unauthorised access. We may require identity verification and supporting documents to confirm your name, age, address and payment methods before processing certain transactions or allowing play. We reserve the right to suspend, restrict or close accounts where we suspect fraud, money laundering, abuse of promotions or breaches of these terms.
Eligibility requirements
Access to our services is limited to persons who are at least 18 years old (or the minimum age in your jurisdiction) and who are resident in territories where our services are offered. You must not open more than one player account unless expressly permitted. We may refuse registration or close accounts where residency, age, identity or other eligibility cannot be verified.
Acceptable platform use
Use of the site must be lawful and fair. You must not use the platform for unauthorised commercial activity, money laundering, collusion, or any form of cheating. Attempts to manipulate games, interfere with other players or exploit technical vulnerabilities may result in account closure, forfeiture of funds and notification to relevant authorities. You should ensure your use complies with all applicable local laws.
General bonus and promotion rules
Promotions, bonuses and free spins are offered at our discretion and are subject to separate terms and conditions. All offers require opt-in where stated and may include wagering requirements, game restrictions, contribution rates and expiry dates. We apply rules to prevent abuse of offers; activity we deem abusive may lead to withheld bonuses and voided winnings. For full details of any promotion you should check the specific terms that apply to that offer.
Deposits and withdrawals
Deposits are credited to your account in accordance with the payment method used. Withdrawals are subject to verification checks and may be delayed until identity, source of funds and payment details are confirmed. We may apply minimum and maximum transaction limits. Where third-party payment services are used, processing times and fees are governed by those providers. We will not process withdrawals to accounts that are not held in your name.
Dispute resolution
If you have a complaint you should contact our support team in the first instance. We will investigate and attempt to resolve disputes promptly and fairly. If we cannot resolve a dispute internally you may be entitled to escalate the matter to an independent alternative dispute resolution service where one applies. Using our complaints process does not affect any legal rights you may have.
Updates to terms and conditions
We may update these terms from time to time. Material changes will be communicated through the site or by email where appropriate. Continued use of the service after changes are published constitutes acceptance of the revised terms. If you do not accept the updated terms you should stop using the service and close your account in accordance with our account closure procedures.
Please note that GalaSpins operates in accordance with our internal policies on responsible play. If you need help setting limits or self-excluding, contact our support team for assistance.